Travelling with reduced mobility — whether you use a wheelchair, a mobility aid, or simply need extra time and care — shouldn't mean a stressful arrival. Frankfurt Airport is well set up for assistance, and a properly arranged transfer takes care of the rest. Here's how to plan it.
Airport Assistance (PRM Service)
Frankfurt Airport provides assistance for passengers with reduced mobility (PRM) — help from arrival gate through passport control, baggage and out to the meeting point. Request it through your airline when you book your flight (ideally at least 48 hours ahead), and you'll be met and accompanied on arrival.
From the Terminal to Your Transfer
Once you reach arrivals, the handover to your ground transport is the moment that matters. With a pre-booked transfer, your driver meets you at an agreed accessible point with a name board, helps with luggage and mobility aids, and there's no rank queue to manage. Tell us your needs when booking so the right vehicle and timing are ready.
Space for Wheelchairs & Mobility Aids
Folding wheelchairs, walkers and scooters travel best in a vehicle with real luggage space — not squeezed into a saloon boot.
Many travellers who use a folding wheelchair or walker are most comfortable in a roomier vehicle: our Business Van offers generous space for aids plus seating for companions and luggage, with an easier step-in height than a low car. Tell us the type and size of any aid so we can confirm the best fit.
Travelling with a Companion or Carer
A private transfer keeps you and your companion or carer together in one vehicle, door-to-door, with no changes — far easier than navigating trains and platforms. Children's needs, oxygen, or other requirements can be noted in advance.
How to Book with Confidence
- Request airport PRM assistance via your airline ahead of the flight.
- Pre-book your transfer and clearly state your mobility needs and any equipment.
- Share flight details so the driver tracks arrival and allows extra, unhurried time.
- Confirm the pickup point that's easiest for you.
A Calm, Dignified Arrival
The goal is simple: step off the plane, be looked after through the airport, and find a driver ready to help — no stairs, no queues, no rush. See how arrivals work in our first-time arrivals guide, and tell us your requirements on the routes page when you book.
